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FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

1.Q: Are you a manufacturer or trading company ?

A:We are professional makeup manufacture.

2.Q:How can I get a sample to check your quality?

A:First, let us know your requirement regarding items, then we will give suggestion accordingly and give quotation. Once all detail confirm can send the samples. Sample cost would be refund if order is placed.

3.Q:Do you accept OEM ODM and Can you do the design for us?

A:Yes, we do OEM ODM and provide design services.

4.Q:How long can I expect to get the sample?

A:After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 3-7 workdays. The samples will be sent to you via express and arrive in 3-7 days. You can use your own express account or prepay us if you do not have an account.

5.Q:What about the lead time for mass production?

A:Honestly, it depends on the order quantity and the season you place the order. Normally it would be 25 – 60 days. We are factory and we have strong product flow, we suggest that you start inquiry two months before the date you would like to get the products at your country.

6.Q:What is your payment terms?

A:We accept T/T, Paypal, West Union.

7.Q: How to contact us?

A:We’d love to help with any questions or feedback you have!

We are here to help you—please feel free to email us at irisbecosmetics@gmail.com.

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